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Booked a weekend trip to visit two Christmas Markets in Harrogate and York.. .

The coach heating had broken down and unable to make it work the whole weekend, so we where driven around in a deep freeze.. The driver got lost going to the hotel and that made it a late arrival. Keys and paperwork given out on the coach without much explanation , not much fun in the dark and freezing cold. Diamond holidays had decided to lump people together rather than allocate as a group the 1 double and three singles we requested and could have been sorted on arrival ..

Instead we were made to wait in a cold reception (doors open), while we got people back that had keys and sort out those who did not.. The Hotel redeemed itself , food and rooms , breakfast excellent. The trip top York was excellent , but Diamond Holidays hadn't booked the coach in for parking which meant longer on the park driving about again. The driver was excellent but company sent him ill prepared, we spent more than a couple or so hours looking for places ..

The driver was kind and apologetic. The paper work sent was unhelpful , and had to make a phone to get pickup times as it wasn't sent as promised.

All in all not a company I,d recommend.. You get what you pay for !!

Product or Service Mentioned: Diamond Holidays Tour.

Reason of review: Bad quality.

Company wrote 0 public responses to the review from Nov 25, 2016.
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