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Dear Sir/Madam,

After seeing your advert for weekend break to the historic city of York, plus the Settle-Carlisle rail journey and a ride on the north Yorkshire moors railway we were hooked.

After waiting for what seemed like months we eventually received travel info in mid July. That's when it started going downhill.

The three of us were picked up in Durham at 10.25 by a feeder mini coach. After two pick ups we were heading for ferry bridge where we arrived about 13-00, Nobody knew where to go or what to do , could not go for drinks of tea/coffee as we still had all our luggage to carry about and no one knew where or when main bus was due to arrive. Eventually, after sitting ages for two people who hadn't travelled we finally left 15-05. With long delays on the motorway, which you cant foresee and with time getting on , we all asked the driver, if he could just take us to the hotel. He replied,he had been in touch with Diamond Hols about the situation,and was told to carry onto York. We eventually arrived in York at 17.10 into a Coach Park, we had 45 mins to visit-- Castle Museum etc. All we had time for is a comfort stop,and then be rushed back on the coach again to travel to hotel

We reached hotel about 19.10 and our dinner was at 20.00. That was the first hot meal we had received all day.

Saturday- Breakfast 7.30 left hotel 8.30, to travel to Appleby by the coach, then onto the train to Settle. So far down the road,we were told,we were now going to Settle, then by train to Appleby, the other way round. It was 11.10 before we reached Settle, train was 11.45. At Appleby we only had about 90mins ,just enough time to get a *** to eat, then back on the coach. Driver said we were going through the National Park and visiting Grassington.....Well....after going through Kirby Steven 3 times, and travelling on roads which were very narrow,we ended up on the A,1M, travelling North. At Scotch Corner,he decided to go South, and headed back to the hotel. When we eventually got back to the hotel, driver said,he'd had to abort National Park Tour as it would have took another 2 hrs..we spent over 3 hrs going nowhere and seeing nothing again.. we only had time for a quick wash then it was time for our evening meal. We were ALL beginning to get the impression that the hotel was just for evening meals,and that we were not wanted in , at any other time.

Sunday- left hotel 7.45 headed to Grosmont for trip on The North Yorkshire Moors Railway- to Pickering. Hi-light of the weekend..Driver informed us before hand, that if we wanted, after train ride ,he could then take us to Ferry Bridge, where we could spend 3 hrs..Someone shouted why can't we go to York..because we haven't seen it. We, had a hour in Pickering, then herded back onto the coach like cattle. Arriving at scenic Ferry Bridge, it was Deja Vu..all over again..nobody had a clue..Later on we found out our feeder coach was in and it would be leaving at 15.00hrs.

To think we only live about 80 miles away from the hotel...and to spend all that time on a coach and see nothing...we are disgusted....we were really looking so forward to this break and it was a Shambles....

Very Disgusted Ex Customer

Product or Service Mentioned: Diamond Holidays Great Yorkshire Railways Tour.

Reason of review: Poor customer service.

Preferred solution: Price reduction.

I didn't like: Organisation of the tour.

Company wrote 0 public responses to the review from Aug 10, 2016.
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