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Bringing a group on a walking holiday at the Jurassic Coast, one of our members had to pull out but was immediately replaced by another. I telephoned to advise that Mary would now be Monica, and was told by a very pleasant lady that there would be no charge for this...
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1.7
Compass Point, England
I liked
  • Walk leader and the hotel
I didn't like
  • Rude and unhelpful woman at diamond hols office
#1006410
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This 4 night 5 days Xmas break with Diamond Holidays was horrible. The coach sharing/swapping was horrendous and extended the outward and homeward journeys by several hours (total 12-14 hours E/W). We joined our driver for the main tour at Bristol. We journied to our...
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2.1
#990982
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Beware if you are a lone traveller on a coach holiday with Diamond. We were travelling to Germany for New year. We are two older ladies and were told we would be picked up in Birmingham city centre, however, we were picked up by a taxi and dumped in the early hours of...
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1.4
#986959
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Christmas in the Cotswolds. Sounds delightful. Not so. Journey from Hastings to Hotel in Leamington Spa took 10 hours leaving 5 am, arriving 3 pm via Southampton! Had we been aware of this we would not gone, but as information about pick-up time and proposed route was...
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#983668
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Dear Sir/Madam, After seeing your advert for weekend break to the historic city of York, plus the Settle-Carlisle rail journey and a ride on the north Yorkshire moors railway we were hooked. After waiting for what seemed like months we eventually received travel info...
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I didn't like
  • Organisation of the tour
#898226
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Yet again, terrible trip. Do not book with this company if you want a decent coach, hotel, overall holiday-they don't do it full stop. Hotel was in Carlisle, entirely unsuitable for older people, like the Wild West outside hotel door every night. Loud noise till 4am....
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I didn't like
  • Stress of the trip
  • Bad organisation
  • Organisation of the tour
#950619
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Booked a weekend trip to visit two Christmas Markets in Harrogate and York.. . The coach heating had broken down and unable to make it work the whole weekend, so we where driven around in a deep freeze.. The driver got lost going to the hotel and that made it a late...
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#961113
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We returned from the a coach tour on 10th July. What a nightmare! We met the coach at Bracknell it was 20minutes late arriving at 09.45. During the course of the pick ups, we lost 1 1/2 hours. We had to wait at one pick up (Epsom)for 45minutes as the coach driver...
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1.0
Norfolk, England
#897184
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We wish to complain about the above tour and list below the numerous reasons for doing so, we are happy to give further details if required, but felt that to go into minute detail would mean this letter would be many pages long. 1) Your tour manager had never taken...
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Booked a holiday in London with Diamond Holidays, it was a nightmare from the start. The coach didn't turn up to pick us up at the arranged time & place. After waiting for the coach for almost an hour, my mobile rang to tell me a taxi was on it's way. The taxi took...
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1.1
I didn't like
  • Poor information
#923757
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