I do not recommend anyone to go on a Diamond Holidays Coach Tour. It took 8 hrs to travel 187 miles from Bridgend to the Holiday Inn at Runcorn as a result of numerous collections on the way.
This meant missing out on a visit to Chester one of the 3 attractions of our holiday. The return journey was no better taking 2 hours longer.
On the final day of our tour we had no opportunity or time to have a proper meal as could only grab a snack in the time available. We had no tour manager or guide to organise the schedules of this trip to Portmeirion, Chester and Steam Railway journey from Blaenau Festiniog to Porthmadog, leaving it to our hard pressed coach drivers who, we have to say did an excellent job in the circumstances. The organisation of this company based in south Africa is diabolical.
Product or Service Mentioned: Diamond Holidays Chester, Portmeirion & Welsh Mountain Steam Tour.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Organisation of the tour.